RETURN AND PRIVACY POLICIES

Returns & Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you any refund or exchange. Due to the nature of business and short shelf life of our products (max. 12 months shelf life for cement, primer, render, etc.) all returns are subjected to the 20% restocking fee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. We also cannot accept returns for special orders and already mixed paints or renders. Please choose your colour carefully.*

Additional non-returnable items:

Special orders
Ready mixed paints and renders or other prepared fluids

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer, unless told to do so.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] Be aware that if you had your return the same day as any of your purchase, the card company may offset the return amount for the purchase amount, and you may see only a partial refund or no refund at all, which can be deducted from your purchase amount.

Exchanges & Sales Items

Only regular-priced items may be refunded. Items on Sale cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email at [email protected] and return the product.

RETURN ADDRESS:

DP INSULATION RENDER, UNIT 25, ENTERPRISE BUSINESS PARK, S9 3JL, WOODBURN ROAD, SHEFFIELD

DISCLAIMER

DP Insulation Render LTD CAN NOT GUARANTEE that we will receive your return, THEREFORE YOU DO SO AT YOUR OWN RISK. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.