OUR TERMS AND CONDITIONS
PRODUCT GUARANTEES
All products are subject to manufacturer’s guarantee only. Such guarantee is subject to strict guidelines of usage, application, specification, installer’s certification. Breach of guarantee terms automatically waives the aforementioned guarantee. Training is mandatory to establish installer competence, however, it does not guarantee quality of workmanship. Warranties are assessed independently of the installer training process and are allocated on the basis of additional checks and assessments. This includes site visits, detailed photography of the installation process and off-sire auditing and monitoring procedures. System warranties and investigations are only relevant to the product and are therefore completely separate to the workmanship that the installer may offer. Without training or a detailed assessment of the installation of the external wall and rendering systems, the product warranty may not be automatically granted.